FAQs

1. How can I contact you?

You can contact us by sending an email to DorpheWorld@gmail.com. We will respond to your inquiry as soon as possible.

2. Where are your products shipped from?

Our products are shipped from various locations depending on the supplier. We work with trusted suppliers from around the world to ensure timely delivery and high-quality products.

3. What is your refund policy?

We have a 30-day refund policy. If you are not satisfied with your purchase, you can request a refund within 30 days of receiving the item. Please refer to our refund policy for more details.

4. How long does shipping take?

Shipping times may vary depending on the product and the destination. Generally, it takes 7-20 business days for our products to be delivered. However, please note that due to unforeseen circumstances, such as customs delays or peak holiday seasons, shipping times may be longer.

5. Do you offer international shipping?

Yes, we offer international shipping to most countries. However, please note that there may be certain restrictions and additional fees for international orders. It is recommended to check with your local customs office for more information.

6. Can I track my order?

Yes, you can track your order. Once your order is shipped, we will provide you with a tracking number. You can use this tracking number to track the progress of your shipment on our website or the shipping carrier's website.

7. What payment methods do you accept?

We accept various payment methods, including credit/debit cards and PayPal. You can choose your preferred payment method during the checkout process.

8. Are your products safe to use?

Yes, our products are safe to use. We prioritize the safety and quality of our products. We work with reputable suppliers who adhere to strict manufacturing standards and regulations.

9. Do you offer wholesale or bulk discounts?

Yes, we offer wholesale and bulk discounts for certain products. If you are interested in purchasing a large quantity of items, please contact us at DorpheWorld@gmail.com to discuss the details.

10. How can I return a product?

If you would like to return a product, please contact us within 30 days of receiving the item. We will provide you with further instructions on how to proceed with the return. Please note that the item must be in its original condition and packaging for a refund to be processed.

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Please refer to our full refund policy for more information.